Mifitness Warranties
MiFitness Warranty Guide
What's covered on your equipment
Warranty terms vary by brand and by component. Use this guide to find the cover on your Shua, PLAE, Evolt or Powercore equipment, plus everything else in the MiFitness range — and what we need from you to keep a claim valid.
Shua
TreadmillsShua treadmills are grouped by motor size and intended use — domestic, light commercial and full commercial. Most AC-motor treadmills also qualify for the Shua Life-Time Warranty below.
Domestic treadmills
Light commercial / entry-level commercial
Ideal for hospitality venues and private training studios.
Shua commercial treadmills
The Shua Life-Time Warranty, explained
"Life-time" refers to the treadmill's deemed lifespan of 5 years — not that the machine will only last 5 years. Properly maintained, it will likely run for much longer. We generally advise replacing a treadmill after 5 years to avoid rising maintenance costs; the warranty covers the acceptable lifespan of its parts over that period.
PLAE
Cover on PLAE equipment is split by category — treadmills, bikes and strength equipment each carry their own terms.
Treadmills
Bikes
Strength equipment
Evolt
Body composition scannersCovers manufacturing defects and faulty components only, on Evolt body composition scanners.
Powercore
Powercore equipment
*Varies by product.
Sauna
Everything else in the range
Assault and Torque round out the MiFitness lineup, each with their own product-specific terms below.
Assault
AirBike Classic
Elite AirBike
AirRunner
Torque
Strength equipment
Cardio equipment
Weights — dumbbells, barbells, plates
*Depends on type. Must be used on rubber flooring — dropping or abuse voids the warranty.
Accessories & wear items
Terms that apply across every brand
These conditions sit alongside the product-specific cover above and apply to any MiFitness purchase.
What's included
- Applies to the original purchaser only
- Valid for commercial and home use
- Covers manufacturing defects only
- 1 year free labour in JHB, PTA & CPT
What you'll need to pay for
- Labour after the first 12 months
- Call-out fees
- Shipping or transport of parts
- Installation or reinstallation
Keeping your warranty valid
- Follow correct assembly and usage guidelines
- Perform regular cleaning and maintenance
- Use equipment only as intended
What voids a warranty
- Misuse, abuse or overloading
- Incorrect assembly or installation
- Water damage
- Non-approved parts or unauthorised repairs
- External damage — power surges, environment, accidents
- Lack of maintenance
Logging a claim
Have these ready when you contact us: proof of purchase, the item's serial number, and a description of the issue. All claims are reported directly through MiFitness.
Inspect equipment as soon as it arrives and report any damage, shortages or defects within 30 days — after that, the delivery is considered accepted.
Warranties are not transferable and cover repair or replacement only — there's no liability for indirect or consequential damages. Proof of purchase is required for every claim.
1-year labour warranty
Free labour for 12 months in Johannesburg, Pretoria and Cape Town (excluding outlying areas). A standard call-out fee still applies. Outside these areas, call-outs are billed per kilometre and courier fees for parts may apply.
A few habits protect your warranty and keep equipment running smoothly:
| Task | Frequency |
|---|---|
| Clean dust from equipment and the surrounding area | Weekly |
| Inspect moving parts and bolts | Monthly |
| Lubricate equipment decks | Monthly |
| Professional technician service | Every 6 months |
Also keep equipment in a clean, well-ventilated space and clear dust from vents and components regularly.
Proof of purchase is required for all warranty service.